Frequently asked questions

19 questions

Entering

How do I enter my family/friends into races?

How do team or relay entries work?

Who can manage a team entry?

How do I make a group booking or enter multiple people at once?

How can I enter a large group of people into a race? (also known as bulk entries)

Is my entry refundable if I can't take part?

Can I transfer my entry?

Can I substitute my entry?

Can I change my start batch?

How can I update/add to my order?

Can I pay in instalments?

Can I pay with cash?

How do I know if my entry was successful?

I haven't received my confirmation email

My name isn't on the start list

Is there a medal for completing the event

What equipment do I need for a triathlon?

How do I update my running club name or licence number? (eg for ASA)

I did not receive an email to verify my account, what should I do?

company

community

partners

support

legal